Adding a review source
Most sources connect by pasting a link to your public profile on that platform.
Help & troubleshooting
Something not working? Thirty-two pages, ordered by how often each problem actually happens.
What is here
Three groups. Setup and content covers getting the right reviews into the widget. Display problems covers getting it to show up and look right. Source and platform pages cover the things specific to one place.
Each page starts with the answer and then gives an ordered check, with console error strings written out literally because people paste them into a search box.
Browse
Every page in this section, with the rest linked from each one.
Setup & content
Error while collecting reviews
Two error messages can appear when you add a source.
New reviews haven’t appeared yet
New reviews appear in the widget on their own, but not instantly.
Older reviews aren’t showing
The widget collects the 100 most recent reviews from each source, on every plan.
Filtering and sorting reviews
Filters decide which reviews appear in the widget.
Showing only reviews with photos
Two separate settings control this.
Letting visitors leave a review
Turn on the Write a Review button and visitors can leave a review without leaving your site.
Language and translation
Two separate things.
Exporting your reviews
There is no option to export or download the reviews from a widget.
Source and review limits
One widget takes up to 100 sources, collects the 100 most recent reviews from each, and holds up to 1,000 manually added reviews.
One widget, different reviews per page
Dynamic Sources lets one widget display different reviews depending on the page it is on.
Display problems
Widget isn’t showing at all
Six causes, in the order they are worth checking. Most cases are the first three.
Blocked by Content Security Policy
Your site has a Content Security Policy that blocks scripts from domains it does not know, and ours is one of them.
Works in one browser but not another
If the widget appears in one browser and not another, or works in incognito but not normally, a browser extension is blocking it — usually an ad blocker or a privacy extension..
Layout is broken, cut off or overlapping
Layout problems come from your site’s CSS interacting with the widget.
Live site looks different from the editor
If the live site looks different from the editor, the changes were not published.
Views limit reached or widget deactivated
Your widget stopped serving because the monthly view allowance ran out.
Showing sample or wrong reviews
Sample reviews mean no source is connected yet — every widget ships with placeholder reviews so you can see what it looks like.
Showing on the wrong pages or devices
Floating layouts have display rules: which pages to appear on, which to hide on, whether to show on desktop, mobile or both, and whether to appear instantly, after a delay or on scroll..
Floating badge sits in the wrong corner on mobile
On mobile, every floating badge layout displays in the bottom-left corner by default, whatever position is set for desktop.
Removing or pausing a widget
To remove a widget from a page, delete the embed code from that page.
Google Reviews
Google can’t find my business
There are three ways to connect a Google source: business name, business name together with the address, or a Google Place ID.
The average rating looks wrong
The rating in the widget is taken directly from Google and cannot be edited.
I deleted a review but it’s still showing
A review deleted on Google is not automatically removed from the widget, and waiting will not change that.
Showing more than one Google location
The Google Reviews app takes one Google Business Profile per widget.
Is showing Google reviews allowed?
Reviews customers left for your business can be displayed on your website.
Google Customer Reviews aren’t supported
Google Customer Reviews — the Merchant Center survey programme at customerreviews.google.com — is not a supported source and cannot be collected automatically..
Source-specific
Amazon shows only Top Reviews
Amazon exposes only its Top Reviews publicly, so that is what the widget can collect.
By platform
Widget not showing on Shopify
On Shopify the widget is usually missing because the Custom Liquid block was added to a template the page does not use, or the change was previewed rather than saved..
Widget not showing on WordPress
On WordPress the two usual causes are a caching plugin serving the old page and a security plugin stripping the script from the content..
Widget not showing on Wix
On Wix the widget usually does show — it is cut off.
Widget not showing on Squarespace
On Squarespace the usual cause is the editor preview — Code blocks do not always render there.
If none of it helps
Send support a direct link to the page with the widget on it and your widget installation code. Without the link there is nothing to inspect, and that is the most common reason a ticket takes an extra day.