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Get recommended by AI assistants

Assistants recommend businesses by reading review platforms. What that means for a business, in practice.

The problem

A growing share of “find me a plumber” and “which tool should I use” now happens in an assistant rather than a search box. The answer is assembled from whatever the retrieval step returned, and review platforms are heavily represented in that.

Nobody can buy placement, and anyone selling it is selling something else.

What actually works

The levers are unglamorous and mostly familiar. A consistent name, category and location everywhere. A review profile with recent reviews, because rating and count are structured fields an assistant can quote. Plain descriptions in the words customers use rather than the words your industry uses.

Presence in the directories and listicles for your category, because those are what get retrieved when the question is “best X in Y”.

Getting it right

Reviews matter here more than they do for conventional search, not less. Rating and review count are comparable across businesses, which makes them exactly the kind of field a model reaches for when asked to choose between three options.

Your own website matters most when it states plainly what you do, where and for whom. Pages written to rank rather than to inform have nothing in them to extract.

How to tell whether it worked

Ask the assistants. Run the queries a customer would run, note whether you appear and which sources are cited, repeat monthly. It is crude and it is more than almost anyone does. The full research.

Questions

Other things reviews solve

Collect customer reviews

Ask at the moment someone is already pleased with you, on the page they are already on, instead of hoping they remember later.

Build trust on your site

Reviews are one of several things that make a site look credible. Here is the whole list, honestly, and where reviews fit.

Turn visitors into buyers

Reviews next to the decision change completion rates. Here is where to put them and how to find out whether it worked.