
Priya Shah
Support replies with steps, not macros. Ticket to fix was under a day.

Priya Shah
Support replies with steps, not macros. Ticket to fix was under a day.

Alex Rivera
CSM mapped SSO and roles in one call. Docs matched the UI — rare these days.

Ben Walsh
Exports land in the shape finance asked for. Dashboard still a little busy on mobile.

Kim Okafor
Shipped the API webhook we needed without a custom plan upsell.

Lee Hartmann
Permissions are granular without needing a spreadsheet to track them.

Eva Moss
Pricing page matches the invoice. Renewal reminder came 60 days out — appreciated.
Paste your Capterra product link into the widget, choose how the reviews should look, and copy one line of code into your site. Five minutes, no developer, and it keeps itself current afterwards.
The link needs to be the public page for your Capterra presence — capterra.com/p/XXXXXX/YourProduct — and .com links only. This is the step that goes wrong most often, so it is worth getting exactly right before anything else.
Paste your Capterra product link
Pick a layout and adjust the colours
Copy the embed code into your site
Carousel, Grid, List, Masonry and Slider fill a block of the page. Card Badge, Compact Badge, Reviews Button, the four Stickers and Achievement sit small and open your reviews in a popup when clicked. Badges can be inline or floating, and floating ones can be limited to certain pages and devices.
Seven themes and an accent colour get most sites close; the font follows your own site by default. Everything past that is adjustable, and there is a custom CSS field.
B2B buyers comparing software, often with a shortlist already written down.
Capterra reviews are structured — pros, cons, why they switched — which makes them longer and more useful than most. Pair it with G2 to cover both halves of a B2B shortlist.
Most businesses are reviewed in more than one place. One widget takes up to 100 sources across 71 platforms, with tabs so a visitor can filter by platform. If you are in SaaS, that page comes pre-configured with the sources that matter for it.
An AI summary reads everything you have collected and writes what customers consistently mention, on every plan including free.
One line of code, so anywhere you can paste HTML. There are platform-specific instructions for Webflow, WordPress, Framer and all platforms.